crypticbooks web store FAQ section

Processing of your non-tangible (digital) orders takes a few minutes. You should receive an email shortly after your payment with a link to your item (downloadable audio book or PDF book). You need an e-mail address to place digital item orders. If you placed a multi-order, the rest of your items will be sent within 24 hrs. Please check your Junk or Spam folder if you don't see it in your inbox after 24 hrs.

Yes, of course. These are the same as what you'll find at your regular favorite online stores and they are complete. Please refer to the item description as to what bonus materials is included or not included.

Yes, for you to receive your non-tangible (digital) orders, you will need an e-mail address.

We only issue refunds if there's a problem or defect with the product. We thoroughly inspect our products to ensure quality and avoid defects/problems. We do not issue refunds on downloadable audio and PDF books (all digital products). That's our store policy. Non-tangible (Digital) sales are FINAL.

We are constantly improving and adding to our product lines.

Yes, our store is protected by eCrater. eCrater has been on the top 5 in the online retail business trailing behind eBay and iOffer.

We believe in a pricing structure utilized by some big retails stores such as wal-mart... sell low, get more back. Being a small store also keeps down the cost of operation enabling us to keep prices low for our customers.

Our audio books are playable on iPods, iPhones, iPads, Droid phones, Blackberrys, MP3 player, PC or CD. Any software can play it such as iTunes, Windows Media, WinAmp, etc. You may also transfer the audio book onto a CD and play it in your car or home theater (as long as it can play mp3).

Use any PDF reader program. PDF e-books are viewable on almost any device or computer such as iPods, iPads, iPhones, Androids, Android tablets, Palm OS, smart phones, Blackberries, desktops, and laptops. Again you will need to use a PDF reader program on your device. PDF readers are usually free.

Yes, we will never share your shipping and billing information. All your information is ENCRYPTED and kept confidential. Shop with peace of mind.

You should receive an email shortly (for single item orders) with the link. If you placed a multi-order, the rest of your items will be sent within 24 hrs.

We do not offer any technical support on third party devices or about your computer. Any questions related directly to our product, please contact us at [email protected]. We normally respond to e-mails in 24-48 hrs.

We are equipped with fast file servers. Downloads speeds average between 500-600 KB/sec, sometimes faster. ------- Provided you have Cable or DSL connection: (*) PDF e-books averages 30 sec. (*) Small audio books averages 3 min to download. (*) Big audio book sets (such as Hypnosis Without Trance) take around 30 min or less, since they can be 10x bigger than an average audio book. *** These calculations are only estimates. Actual file sizes are relative to the length of the audio book in hours and minutes. Longer audio books will have bigger file sizes. ***

Yes, the regular Audio CDs are playable in my car. If you ordered a downloadable audio version of the audio book, then you would need an CD player that can play MP3 audio or songs.

If you ordered a downloadable audio version of the audio book, then you would need a CD player that can play mp3 audio/songs.

We accept Paypal, credit cards, and debit cards. If you have a Paypal account, please fill out your information and sign in to your Paypal acct. If you don't have a Paypal account, please fill out your information during checkout. After you click on the Paypal button, you should choose the link "Don't have a Paypal account", fill out the Paypal form and include your e-mail address. All our checkout processes are done via PAYPAL, which is the most preferred and secured method of payment worldwide.

Please allow 7-14 days upon shipment.

The paperbacks and hardcover books we sell are in very good to excellent condition. Please refer to the individual listing to see the item's specific condition.

Please refer to our Terms and Conditions in our homepage.

Our digital products can be played on any computers and devices you own. Even though we have no control on what you decide to do after you download our product, we suggest reading our Terms and Conditions. We have a sample audio for you to download and try on your device or computer in case you had any questions. Download sample: http://www.box.net/shared/n3xa36ttyp . All our downloadable audio are compressed in ZIP files when you download them. You can use any free zip file utilities to unzip the files into mp3 files. However, the particular sample on the link above is unzipped already for your convenience.

After downloading the file, unzip (or extract) it using built-in zip program on your computer or device. If you have an older Windows or Mac operating system, download 7-zip (best free utility) for unzipping zip files. For iPhone/iPod/iPad users, you can download Free Lite iUnarchive (free utility) from Apple market. Android and other devices can use any free zip utility for extraction.

We have a sample audio for you to download and try on your device or computer in case you had any questions. Download sample: http://www.box.net/shared/n3xa36ttyp . All our downloadable audio are compressed in ZIP files when you download them. You can use any free zip file utilities to unzip the files into mp3 files. However, the particular sample on the link above is unzipped already for your convenience.

All our items (tangible and non-tangible) have free shipping. We included the shipping cost already into the tangible item's price at the minimal cost to our customers.

Processing of single-item digital orders takes a few minutes. For multi-orders, please allow up to 24 hrs for the rest of your order to be sent to yor inbox. Please check your Junk or Spam folder. If you still don't see your orders after 24 hrs, please contact us at [email protected]. Also please add our e-mail address in the future to ensure delivery to your inbox.